WEBINAR: Practical Tools for Better Decision Making

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WEBINAR: Practical Tools for Better Decision Making

There are many different decision making tools available in the marketplace. These tools serve many purposes including information sharing, multi-criteria decision making and mapping.

On Wednesday, February 21, 2018, the National Information Sharing Consortium (NISC) is hosting a webinar that will provide an overview of several solutions G&H International (the company I work for) has developed to address specific client problems, which include:

  • Managing large-scale events;
  • Integrating data silos to enhance local decision-making; and
  • Developing a virtual exercise facilitation capability.

Here is the official blurb:

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Information Requirements for Crisis Response – A Radio Perspective

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Information Requirements for Crisis Response – A Radio Perspective

I take the position that differing and contradictory viewpoints or perspectives help shed light on the many gaps and issues the industry faces. As such, I invited Terry Canning to provide a guest post in response to my recent post on redefining information requirements for disaster response. The views he expresses are his own. We welcome your thoughts in the comments below!

A couple of weeks ago Brandon wrote a thoughtful and thought-provoking blog describing how the information requirements for successful crisis response is being redefined.  He opened with “Developing information requirements for crisis response is a tedious and flawed process filled with many uncertainties…”  In a reply, I agreed with his postulation that it can be a tedious process (although I proposed fastidious rather than tedious) but disagreed that it is flawed.  Brandon then challenged me to write a response to fully explain my position on this issue – and I have accepted.

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Redefining Information Requirements for Crisis Response

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Redefining Information Requirements for Crisis Response

Developing information requirements for crisis response is a tedious and flawed process filled with many uncertainties about the situation and the response. While we can take an honest stab at knowing what different responders need, when, and how, our unilateral focus on needed information stymies the best of intentions: historical learning is only as good as a similar future, which is rarely the case; and visioning workshops are only as good as the ability to identify the uncertainties that lie ahead, a very difficult task with severe consequences if something is missed. 

While decisions can be made without needed information based on expertise and experience, this is far from ideal in a complex adaptive system such as...

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UPCOMING: National Information Sharing Exercise

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UPCOMING: National Information Sharing Exercise

Information sharing exercises are rare and hard to put on, but are important to learning about how to improve information sharing in disasters. 

I am passing on this information about an upcoming information sharing exercise. Participation is open to many different organizations in the EM community and I encourage your to sign up and participate as soon as possible. The exercise will take place on May 11, 2016.

Below are the details that were provided to me:

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Building Better Disaster Response and Resilience with Information and Technology

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Building Better Disaster Response and Resilience with Information and Technology

For nearly five years I have been in higher education exploring how information and technology can improve disaster response and resilience. I have explored complex issues in great detail and I have learned a lot about the challenges and opportunities being faced by communities, organizations and people trying to leverage information and technology to better respond to disasters and build resilience.

But as I begin my transition back to the working world in the near future, I am forced to reflect on how I can apply this new knowledge to help address current problems while also preparing for an innovative future beyond what we can imagine today. I find myself writing about my philosophy on leveraging information and technology to improve disaster response and resilience...

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ISCRAM is Conducting Survey for Masters Degree on EM Information Systems

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ISCRAM is Conducting Survey for Masters Degree on EM Information Systems

ISCRAM, the international academic-practitioner group focused on Information Systems for Crisis Response and Management is conducting a survey that may be of interest to many people. The survey is looking for input on a Master's level degree in EM with a concentration in information systems.  

I like ISCRAM's approach because it is not just about a particular type of technology such as GIS. Information systems for EM is sorely underrepresented in higher education and something I believe should be in included in every degree program.  This topic is also near and dear to my heart as I have not only written about information and technology in EM, but is also the subject of my research and future work. 

You need not be an expert in information systems, information, or technology to respond to this survey.  In fact a non-technical EM expert may provide some great feedback! 

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Disaster Technology is Built All Wrong

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Disaster Technology is Built All Wrong

Technology is a great asset for organizations. It facilitates communications and helps simplify complex tasks. This is great when you have complete or majority control of your operating environment, which is common in business and day-to-day operations.  

The problem in disaster response, though, is that unique and temporary organizational structures (e.g., ICS, JFO, ESF, etc.) form during a disaster that differ significantly from day-to-day operational structures. And roles within these temporary structures are filled by various people at different times, some professional and some volunteer.

For example,

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How Disaster "Mesh" Networks Provide Critical Value in Disasters [A Primer]

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How Disaster "Mesh" Networks Provide Critical Value in Disasters [A Primer]

Mesh networks have been around since the Department of Defense starting playing around with the idea of exchanging data and information in remote and infrastructure-compromised locations.  In recent years, mesh networks have been applied to disaster operations to enable the exchange of data and information regardless of Internet access.  

However, mesh networks are quite technical to setup and use.  A non-profit and open source technology called LDLN makes this a lot less technical so nearly anyone with some basic tech skills can set up and use a mesh network. Before I dive into how LDLN does this, I want to provide a primer on mesh networks, how they work, and the problems they solve.  

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Developing Accurate, Complete and Current Information is a BAD Idea

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Developing Accurate, Complete and Current Information is a BAD Idea

This quote comes from a seasoned emergency manager in a recent Emergency Management Magazine article.  Simply said, I don't agree with this key point.  This kind of thinking leads us down a very dangerous path as it builds up false expectations and breads unrealistic thinking.  

"Accurate, complete, and current" information is a nice goal, but entirely impractical and unrealistic in reality.  In a recent email listserv conversation, a number of very experienced information managers discussed the difficulty in simply keeping up with the flow of information during a disaster.  Perhaps this can be better achieved 

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Data and Info Sharing with No Power or Internet? - Meet LDLN

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Data and Info Sharing with No Power or Internet? - Meet LDLN

There is an organization that I have wanted to introduce people to for a while.  It is a game changer, provided it can be applied more and baked into operations and various technologies. 

In disaster operations, the Internet is the predominate way to share data and information across people, organizations, and geographies--when it is available.  It is a critical failure point to inter-organizational and region-wide operations that need to share across wireless networks.  When access to the Internet is compromised, cascading effects occur such as having to reconcile what the latest data and information is. In fact, data and information sharing is often reduced to files on USB sticks that are physically traded.  Version control becomes essential, but hard to maintain.

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Curate Dashboards NOT Documents in Disasters

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Curate Dashboards NOT Documents in Disasters

The goal of any information or intelligence unit  in a disaster is to produce information useful for decision makers.  Information managers, though, curate and analyze information into static and overly-standardized reports that are hard to interact with and update with new and different data and information.  

Instead, information managers should focus on publishing information into dynamic dashboards that can be further manipulated by disaster decision makers at their convenience.  This is because decision makers may want to quickly...

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Information Management & Sharing...the Right Way

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Information Management & Sharing...the Right Way

If you have ever responded to a disaster, you have likely made an infinite number of decisions and taken an infinite number of actions.  Information has informed these decisions and actions in some way.  However, had the information been delivered in the right way at the right time, you probably would have been more efficient and effective with your time.  Having the information in the right way allows you to spend more time mastering your objectives rather than mastering the art of data and information management.  

Situation Reports (SitReps) are a great example of information delivered in a more usable way.  However, SitReps were created in an era when paper documents reigned supreme and when that was the best way to convey information to a large group of people.  As technology becomes better and more data is available, though...

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Disaster Information is Like Duct Tape

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Disaster Information is Like Duct Tape

You may be wondering what these two things have in common.  Believe it or not, they have a lot more in common than you think.

There is a lot of discussion these days regarding how information can help in disasters.  But is hard to pinpoint exactly how it can help.  This is a lot like duct tape.

You carry duct tape around, maybe in your car or in your basement.  It is there because one day you might need it.  It is such a versatile product that you must have it available just in case something happens.  

Information is similar in that ...

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