Technology is a great asset for organizations. It facilitates communications and helps simplify complex tasks. This is great when you have complete or majority control of your operating environment, which is common in business and day-to-day operations.  

The problem in disaster response, though, is that unique and temporary organizational structures (e.g., ICS, JFO, ESF, etc.) form during a disaster that differ significantly from day-to-day operational structures. And roles within these temporary structures are filled by various people at different times, some professional and some volunteer.

For example,