There have been a great number of reports released over the years related to Social Media in Emergency Management (#smem). In May of this year, the Defence Research and Development Canada, a agency of Canada's Department of National Defence, released a brand new report specifically addressing the assessment of SMEM capabilities for emergency management agencies.
Needless to say, this report is one you should take the time to read. It has a lot of great information and included input from notable names such as Patrice Cloutier and Pascal Schuback. Both of them have been talking about this subject for quite some time.
In the report, they proposed an SMEM maturity model and examined several case studies such as the 2010 Haiti earthquake and Hurricane Sandy in 2012. For each case study, they looked at SMEM capabilities by people, governance, technology and implementation. I embedded the full report below. If you want a quick read, here is the report abstract:
This report also reminds me of the recent report I helped contribute to related to SMEM. In this report, we tried to tackle issues beyond public engagement, such as how we can use social media for situational awareness and decision support. There is a lot of momentum building in this area and I am excited to see more and more information on how to implement SMEM in a practical and realistic way.
I highly recommend taking a look at these two reports. If you know of any others, please post below or send them my way!