Jetblue is Hiring for a BC/EM Tech Strategy and Management Position

I do not come across technology strategy and management positions in emergency management very often. Positions like these signal a commitment to the responsible use of technology by dedicating someone knowledgeable to think through how technology can better support the organization's mission. This is vital to ensuring you maximize the value of the technology that you license and have at your disposal.  

If you are interested in this type of position, Jetblue is hiring a Senior Analyst for Business Continuity and Emergency Response Systems. This role was specially created a few years ago and I believe there are some awesome travel benefits!

I am not sure how long this position will be posted. You can apply by clicking the button below or this link.

Here are the details of the positions.  

Position Summary

The Senior Analyst, Business Continuity (BC) and Emergency Response (ER) Systems, reports to the Manager, Disaster Recovery and manages the technology supporting BC, Disaster Recovery (DR), and ER. This role is responsible for the strategic development and management of various applications to support planning, mitigation, response, and recovery for all three workgroups. Technology supported includes an emergency notification system, passenger tracking system, incident management, and business continuity planning.

Essential Responsibilities

• Develop and oversee the day-to-day management of the Business Continuity, Disaster Recovery, and Emergency Response systems including developing, testing and on-going maintenance (including change management with updates). Enforcing department policies such as data standards to ensure accuracy of information.
• Ensure vital/time sensitive functions are cross trained to ensure response capacity across all members of department.
• Conducts research on emerging technologies and industry best practices.
• Recommends technology solutions that solve pain points identified by Director or Managers.
• For new technology: source multiple potential suppliers, conduct due diligence/supply chain process, contract management, implementation, testing, end-user training, and maintenance. Prepare for Leadership approval.
• Assist with identifying and tracking Technical Recovery Plans, Service Level Agreements, bugs, and data integrity for systems tracked in BC and DR program.
• Support the testing and readiness of the SOC Backup Center - Woodbury Support Center. Enforce compliance of all departments represented.
• Ensure end users including Business Continuity Liaisons are able to understand the software to conduct their BC Planning. 
• Participates on rotating on-call coverage by serving as a resource to Crewleaders and Crewmembers to provide guidance in times of crisis
• Oversee, respond to, and manage logistics of critical crisis events to support the business, Operations and/or Crewmembers.
• Develop and conduct tabletop exercise for department specific plans and Crisis Management Team as needed
• Develop strong industry relationships with Business Partners, government agencies and other companies’ Business Continuity departments as well as strong working relationship with JetBlue’s Leadership and Crewmembers Create, implement, and manage ad-hoc projects as needed
• Other duties/projects as assigned

Minimum Experience and Qualifications

• Bachelor’s Degree any field
• Three (3) years of experience in the Business Continuity or related field
• Experience in business continuity program management
• Experience in coordinating multiple projects
• Experience in managing applications
• Knowledge of PowerPoint, Outlook and Microsoft Office
• Ability to handle stressful situations in a calm manner and provide leadership when needed
• Attention to detail in maintaining emergency response members’ records
• Ability for frequent overnight travel (15%)
• Pass a ten (10) year background check, pre-employment drug test and criminal history records check (when applicable).
• Legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

• Bachelor’s Degree in Emergency Management, Crisis Management, or Business Continuity
• Prior experience in managing emergency management or business continuity software
• Experience with coordinating multiple location in emergency preparedness
• Previous experience with deployment  command centers for crisis situations
• Has developed key industry (public/private) relationships

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Well groomed and able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

Equipment:

• Computer and other office equipment

Work Environment:

• Normal Office Environment

Physical Effort: 

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

2 EM Jobs and 1 EM Internship For You!

In the last two days I have received several entry-ish level job opportunities to list.  They are great opportunities in NYC with two great organizations: 1) Mount Sinai Hospital and 2) JetBlue.  Here they are:

1)  Administrative Manager for Emergency Management, Mount Sinai Hospital 

If selected for this opportunity you will be responsible for:

• Assisting in the development, implementation and oversight of new preparedness initiatives and programs for Mount Sinai Health System 
• Conducting research and analysis of guidance and policies to assist in preparedness efforts
• Assuring regional responsibilities are fulfilled with regard to coordination of preparedness initiatives and / or event responses
• Collaborating with multiple service lines and departments within Hospital Operations including, but not limited to, clinical leadership, Hospital Administration, Safety, Security, Finance, Information Technology, Legal, Marketing and Purchasing
• Serving as the Senior Project Officer to oversee the development of deliverables, policies, and guidelines for NIMS/HEICS compliance and NYDOHHMH deliverables
• Developing and providing training, and conducting drills and exercises consistent with HSEEP methodologies to ensure readiness and improve response

To qualify you must have the following:

• Master’s degree in Emergency Management, Hospital Administration or related topic preferred
• Three years Hospital-based Emergency Management experience

To apply and for full details, visit Mt. Sinai Careers (Job #: 54803)

2) Analyst - Emergency Response, JetBlue (Closes 2/4)

The Analyst manages, revises and tests the validity and integrity of JetBlue Airways Corporate and Local Emergency Response Plans, and builds and maintains relationships with key internal and external Emergency Response (ER) teams and partners.  The Analyst revises and audits JetBlue’s Emergency Operations Manual and Deployment Kits and creates and maintains Emergency Response (ER) deployment tools, resources, and software programs.

Essential Responsibilities

• Emergency Operations Manual (EOM) Maintenance - Reviews EOM for necessary corrections and updates,  reviews checklists for accuracy and suggests enhancements to current documents
• Emergency Response Member Team Management – Manages member information database; maintenance, training and regular testing of emergency notification tool; develops, trains, and manages Initial and Recurrent Emergency Response training programs
• Emergency Exercise Manager - Creates, activates and reviews effectiveness of companywide and station exercises, tests and drills, which may include full scale exercises, functional exercises, tabletop exercises, manifest drills and/or notification drills
• Emergency Command Center (ECC) Management - Facilitates quarterly ECC maintenance checks, communicates problem areas with the appropriate departments, ensures that operational integrity of the room and acts as the point person for ECC operational concerns
• Go Team Supplies Management - Perform maintenance checks of the emergency supplies and equipment in the Go Team Kits to ensure status-ready condition
• Emergency Response Liaison (ERL) Program Management - Communicates with ERLs in each city regarding station activities and trainings; creates and maintains training program for station preparedness and response; acts as Emergency Response point person for station leadership and ER Liaisons
• Webpage Management - Maintains Emergency Response and ERL intranet sites by adding current information and maintaining information on exercises, deployments, ER programs, training materials and other resources
• Station Audit/Opening Support - Researches demographics and challenges that may impact JetBlue’s response in the event of an emergency in that area (i.e. language barrier, cultural differences, legal restrictions, and unfamiliar government agencies) and proposes proactive solutions to the challenges; audit local Emergency Response Plans and participate in station emergency exercises, as needed; visit with airport authorities and review plans
• Relationship Building - Formulates strong working relationships with JetBlue Leadership, ER Team Members, and ER Liaisons and  other Emergency Response professionals, including other airlines, governments, airports, state emergency management groups other methods of transportation etc
• Supports Crewmembers in Crisis - Participates in rotating on-call coverage to link Crewmembers and Crewleaders to appropriate support resources i.e. Employee Assistance Program, JetBlue Crewmember Crisis Fund, People Resources, BlueBenefits, Anti-Drug and Alcohol, etc. after hours; provide logistical support for major events that impact a large number of Crewmembers
• Creates, implements, and manages ad-hoc projects as needed
• All other duties as assigned

Minimum Experience and Qualifications

• High School Diploma or General Education Diploma (GED)
• Excellent verbal and written communication skills
• Outstanding interpersonal skills
• Strong organizational skills
• Ability to pay attention to detail
• Ability to multi-task and prioritize projects
• Ability to work independently and plan work schedule accordingly to upcoming events
• Available for occasional travel (20%)
• Must be in possession of valid travel documents with the ability to travel in and out of the United States
• Must pass a ten (10) year background check and pre-employment drug test
• Must be legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

• Bachelors Degree in Aviation or Emergency Management preferred, or One (1) to three (3) years of experience in the Emergency Response field
• Computer literate in Word, Excel, Outlook, PowerPoint, SharePoint
• Emergency Program Management experience
• Ability to remain calm and professional during crisis/emergencies
• Positive attitude, self-motivated and ability to adapt to a demanding environment

To apply and for full details, visit JetBlue Careers (Job #: 27694). Applications should be submitted by February 4, 2015.

3) Intern, Business Continuity & Emergency Response, JetBlue (Closes 2/6)

JetBlue Airways’ Business Continuity & Emergency Response Department will have one vacant position for a full-time, paid internship this summer (2015) in New York City. The College Crew Internship position is posted online. This position is listed under Operations, and it explains that each candidate may apply to one of several operational departments.

Responsibilities for Business Continuity & Emergency Response Intern

Responsible for planning for and responding to any major business disruption event, including aircraft accidents, weather events, and other corporate crises. Our department manages, trains, and drills corporate Emergency Response teams, including the Emergency Command Center, Go Team, and Crisis Management Team.

In addition to pay, this internship includes JetBlue flight benefits. We are seeking a qualified undergraduate upperclassman, recent graduate, or graduate student to help support our team’s mission.

To apply and for full details, visit JetBlue Careers (Job #: 27523).  Candidates should express interest in our specific department in their resume and/or cover letter. Applications should be submitted by February 6, 2015.